THE MARS STORE (US)
Due to a high volume of inquiries, we are currently experiencing longer than normal wait times. We will do our best to get back to you within 2-3 business days.
Customer service is available Monday through Friday. If you have a question about your order, please send an email to email@example.com with your Name, Order Number and Email Address associated with the order. All orders placed on the US store will start with an "M".
We ask that you refrain from sending multiple emails as it will create a new ticket for your query and push it to the bottom of the queue.
If you are inquiring about the status of an order, please double check if your item(s) was listed as a PRE-ORDER with a later shipping window. You will find that information on the product listing's description.
Due to the volume of sales, we are unable to accommodate order edits after your order has been placed. Please confirm all information is correct at the time of order.
THE MARS STORE (UK)
If you placed an order on our UK store, please submit a support ticket here and they will gladly assist you.
THE MARS STORE (AU)
If you placed an order on our AU store, your order number will start with "AF" followed by 6 digits. Please send an email to firstname.lastname@example.org and they will gladly assist you.