RETURNS / EXCHANGES
We honor returns and exchanges within 30 days of receiving your purchase. All items must be returned in their original condition with tags attached and must not be washed, worn, or altered in any way. Media must not be opened or removed from its plastic wrap.
To request a return authorization (RA) please email firstname.lastname@example.org with the following:
- Your order confirmation number
- Your first and last name
- Your mailing address
- Your phone number
- What you are returning and why
- How you would like us to handle your return or exchange
Thirty Seconds to Mars Returns
2081 Faraday Avenue
Carlsbad, CA 92008
Once your return has been received, we will exchange your item or credit your credit card accordingly. Please allow 3-4 weeks for your return to be processed.
We highly recommend that the items be returned to us using a mail service that provides tracking or insurance. The Thirty Seconds to Mars Store is only responsible for items received and cannot maintain responsibility for returns/exchanges lost in the shipping process.
FINAL SALE ITEMS
- Sale or Clearance items
- Any item purchased on pre-order that has not shipped yet
- Any autographed, collectible items
- Any downloadable media
- Bundles/Collections marked as FINAL SALE
- Limited Edition or seasonal items marked as FINAL SALE
- Miscellaneous items clearly marked FINAL SALE on the product listing
If you choose to support a campaign, payment will be taken at the time the order is placed. Orders cannot be canceled during funding or if the product goal is met and production has begun. However, a return/exchange will be granted after receiving the product(s) and the return protocol is adhered to. If the campaign goal is not met, you will be notified and all orders will be refunded.
DEFECTIVE / MIS-SHIPPED ITEMS
In the event that you have received damaged, defective or incorrectly shipped merchandise, please contact Customer Service within 10 business days of receiving your order with pictures of the damage and return the product within 30 days.
LOST OR STOLEN PACKAGES
Thirty Seconds to Mars Store is not responsible for lost, stolen or damaged shipments or any delays due to local disruptions.