HOLIDAY SHIPPING GUIDELINES (UNITED STATES)
Standard Shipping (5-9 business days) - Order by 12/6 to receive by 12/24
Expedited Shipping (3-6 business days) - Order by 12/10 to receive by 12/24
Next Day Air - Order by 12/17 to receive by 12/24
HOLIDAY SHIPPING GUIDELINES (INTERNATIONAL)*
International Standard - Order by Monday, November 25
International Expedited - Order by Monday, December 2
*Please note: these guidelines are for MOST Western European countries, Canada, Japan and Australia. Other countries may not fall within these time frames. They are NOT guaranteed for arrival by December 25 as The Mars Store does not have control over unforeseen circumstances.
HOW MUCH IS SHIPPING?
Shipping costs vary by weight and destination. After adding the item(s) to your cart, you will be able to see the shipping cost prior to entering payment information.
WHERE IS MY ORDER?
All orders will be filled within 3-5 business days of being placed (not including weekends or holidays). Orders are packed and shipped in Carlsbad, CA. Shipments are made via trackable service. You will receive an email with tracking information as soon as your order is en route. Please allow 1 day for tracking information to update on your order. If you are unable to track your order, please let us know and we'll be happy to assist.
All international orders have an estimated delivery time of 1-6 weeks. Shipping time is not guaranteed. You will be responsible for any and all import taxes, tariffs and duties which may be levied by customs. Unfortunately, we have no control over the application of charges, nor the number of charges to be levied.
International Economy and Standard Shipping - this is done in conjunction with your local postal service. Shipments are trackable until they arrive in the destination country. If you have questions about your order you should contact your local postal service.
International Expedited Shipping - These shipments will be trackable from shipment until delivery.
CAN YOU SHIP TO MY COUNTRY?
> IR - Iran
> KP - North Korea
> SL - Sierra Leone
> Palestinian Territories
> South Sudan
> SU - Sudan
> SY - Syria
> MM - Burma
> CI - Cote d'Ivoire
> CD - Democratic Republic of the Congo
> LR - Liberia
> LB - Lebanon
> ID - Indonesia
> IQ - Iraq
> ZW - Zimbabwe
> KZ - Kazakhstan
> GH - Ghana
> KG - Kyrgyzstan
> NG - Nigeria
> LV - Latvia
WHEN WILL MY PRE-ORDER SHIP?
We do our absolute best to ship pre-orders so they arrive on or before the official street date.
Please note: If you order additional items with your pre-ordered item, your entire order will ship at the time of your pre-ordered goods. If you would like your other items to arrive sooner, please place a separate order.
LOST OR STOLEN PACKAGES
Thirty Seconds to Mars Store is not responsible for lost, stolen or damaged shipments or any delays due to local disruptions.